SHIPPING & RETURNS
SHIPPING & RETURNS
Once your order has been placed, you will receive an order confirmation by email and we will begin preparing your parcel.
SHIPPING
SHIPPING COSTS
EUROPE €10
Free delivery for Europe for orders above €200
REST OF THE WORLD €30
Free delivery Worldwide for orders above €400
DELIVERY
Please note that delivery costs and taxes/duties may vary depending on the destination. For destinations outside the European Union, local customs duties and taxes may apply and are the responsibility of the recipient. We kindly invite you to verify any applicable charges with your local authorities before placing your order.
Delivery time may be delayed if goods are held at customs; also note that it will be your responsibility to pay the necessary charges to local authorities to release the goods. The customer is fully responsible for all postal charges, customs charges and return shipment costs if they should refuse to accept a shipment because of import duties/taxes.
GENERAL DELIVERY TIMES (Guidelines only)
ITALY: 2-4 working days
EUROPE: 2-5 working days
REST OF THE WORLD: 2-10 working days
We follow the Italian public holiday calendar, closing also the two central weeks of August.
RETURNS & EXCHANGES
Labo.Art offers a 14-day return and exchange policy from the delivery date for orders placed on laboart.com.
Products purchased on our website may be returned or exchanged within this period. Please note that bespoke and custom-made items are not eligible for return or exchange.
To be eligible for a return or exchange, items must be unused, in perfect condition, in their original packaging, and with all original tags attached. Please include the original receipt, or a copy of the receipt included with your order, inside the return parcel. Please note that the cost of the return shipping (see the list below) will be deducted from the refund. This applies to both returns and exchanges.
We reserve the right to refuse a refund if the piece shows signs of wear, has been altered from its original condition in any way, or is returned or exchanged after the return period. In this instance, you may choose to have the piece(s) sent back to you at your own expense.
Please note that original shipping costs, customs duties, taxes and import fees are non-refundable.
If a return shipment is refused because customs duties or import taxes have not been paid, a refund will only be issued once the parcel has been returned to our warehouse. Any shipping charges, customs duties, import taxes or return costs incurred by Labo.Art to recover the parcel will be deducted from the refund amount.
Labo.Art cannot be held responsible for any loss or damage occurring during the return shipment.
RETURN SHIPPING COSTS
Italy: €9
Europe: €15
Rest of the World: €40
HOW TO RETURN AN ITEM
1. Register your return
To return an order, please click here to enter our returns portal. You will be directed to enter your order number together with the email address used for the purchase.
Once your request has been approved, you will automatically receive a return shipping label by email. Please print the label and attach it securely to your parcel.
2. Prepare your parcel
Please return the item in its original packaging, including the dust bag (if applicable), with all original tags attached.
3. Ship your return
You can drop off your parcel at your nearest UPS Access Point or BRT Fermopoint, or schedule a collection, if available.
We strongly recommend keeping your proof of postage until your return has been completed.
4. Quality inspection
Once your parcel has arrived at our warehouse, all returned items undergo a quality inspection. Please allow up to 5 business days for this process.
5. Confirmation
You will receive a confirmation email once your return has been approved and processed.
REFUNDS
Once approved, refunds will be issued to the original payment method, less any applicable return shipping costs.
Refunds are processed within 7–10 business days, depending on your payment provider or bank.
Original shipping costs are non-refundable.
Customs duties, taxes and import fees are non-refundable.
Return shipping costs will be deducted from the refund amount.
You will receive a confirmation email once your refund has been completed.
EXCHANGES
To request an exchange, please register your return through our returns & exchange portal. Exchanges may be requested for a different size or colour, subject to availability.
If the replacement item has a different price, the difference can be paid during the exchange process. If the replacement item has a lower price, the remaining balance will be refunded.
Once your exchange request has been approved, a replacement order will automatically be generated.
Replacement orders are processed only after the returned item has been received and approved by our Quality Department. Please allow approximately 3–7 business days after the parcel arrives at our warehouse for this process.
You will receive a confirmation email once your replacement order has been created.
PRODUCT CONCERNS
If you believe your order is damaged or faulty please reach out to us at milano@laboart.com within 7 days of receiving your order so we can assist you as quickly as possible. Please send the order number and photographs illustrating the issue. Please note the claims process is only for purchases made on laboart.com. If your purchase was made in a different store please contact the store in which you purchased.
Our garments are garment-dyed; slight variations in shape, size and colour are considered part of the unique character of each piece and should not be regarded as defects.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at milano@laboart.com.
Should you have any questions regarding your order or our policies, our Customer Care team will be pleased to assist you.
LABO.ART s.r.l.
Via Pietro Maroncelli 12
20154 Milan, Italy